1.I would like to call a lady. She told her agency does not allow her to write her telephone number in a letter to me.
2.Do you send out letters to men that were not written especial for the person to whom they are addressed?
3.Is it possible to exchange e-mail directly with the ladies as I would like to receive their additional photos.
4.Where do I send and receive my e-mails?
5.Do I have to open all of my incoming e-mails on best-russian-bride.com?
6.Do I have to reply to all messages? If I do not reply will women know that I am not interested?
7.What about if a woman that I wrote doesn't want to have correspondence with me? Do I loose a POINT? In this case do you inform me?
8.Can I send a photo attached with my e-mail?
9.Are my e-mails translated for the lady?
10.What about the privacy of my messages?
11.Do you allow direct contact information exchange in letters?
12.Can I send my email address to a lady through a letter, so she can answer me back privately?
13.How do the girls get the mail from me? Does a representative phone them, mail a copy or how?
14.When I open a letter and read it I am charged a POINT. Ok, but if I close it to answer it later am I charged again for the same letter?
15.When I write a letter I get a message, letter not sent. What does that mean. I have plenty of POINTs.
16.Is there a limit to the number of characters allowed when emailing a lady for the cost of one POINT?
17.I tried sending a letter but it does not show in my out box or that my account has decrease by 1 POINT.
18.For the longest time it seems like I am being deducted 2 credits for each letter I send, when it should be one?
19.Does the lady type her own letter to me using your equipment?
20.How I can send a "no thanks" message without opening their letters?
21.How the translations are made for the ladies and me?
22.Can you tell me if this letter was made generics, and if she didn't decide to write to me, who or how?
23.If I write several ladies in one city, can I be sure that my private letters will not be shown to various ladies who may know each other?
I would like very much to call a lady. She told her local marriage agency does not allow her to write her telephone number in a letter to me.We DO allow Russian brides exchanging phone numbers and postal addresses in the letters to foreign men, but the women often confuse best-russian-bride.com with other dating agencies and web-sites which do not allow telephone numbers in letters but provide three-way phone conversation services instead. Always
contact us if you have this kind of problem - we will remind the local marriage agency to observe our rules.
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Do you send out letters to men that were not written especial for the person to whom they are addressed?It is the standard procedure for both foreign men and Russian women, when beginning correspondence, to list a brief description of themselves in an online catalog and post a photo into the profile, and then write a personable, but rather general "introductory letter" where they describe themselves and their life in more details, tell what they are looking for in a mate, etc. The foreign men and Russian women both address these letters to each person they are sending it to and they personalize them to a small degree; they are general letters, in which foreign men/ Russian women trying to give more information than is listed in the brief on-line posting. The purpose of an introduction letter is to 1. let the person know you are interested in her/him and 2. tell more about yourself. Men send copies of their introductory letters to many Russian women, and Russian women send copies of their introductory letters to many foreign men. Once both people know they are interested in each other and have a better idea of who they are dealing with, then they begin personal correspondence. If you have your ad published in the Gentlemen's Catalog you will certainly get letters from Russian women and Ukrainian girls who liked you and decided to initiate correspondence with you. If you receive such "introductory letter" from a woman - it is her way of showing interest in you. To read it - if you liked woman's photo and profile - will cost you ONLY 0.25 POINT.
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Is it possible to exchange e-mail directly with the ladies as I would like to receive their additional photos and I cannot unless they e-mail directly.Sorry, we don't allow foreign men and Russian women to exchange direct e-mail addresses while they correspond using our e-mail forwarding system. BUT you can exchange phone numbers and ask for woman's e-mail address during the phone conversation. As for additional photos, you can exchange them through our web-site as well - we can forward additional photos of Russian women to foreign men and vice versa. To send or receive every additional photo costs 0.5 of a POINT. If it is you who send photo, the woman gets it printed with your last letter to her. If it is your Russian bride who wants to send you some additional photos, the girl brings her additional pictures to the agency, we send a standard note to you asking if you agree to pay for scanning and forwarding woman's additional photos to you, if you agree with the charges - the Russian woman's local agency scans her additional photos, and you get them directly to your e-mail address.
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Where do I send and receive my e-mails?You may send email messages from best-russian-bride.com while you are browsing Russian women photo catalog by clicking on the "E-mail me now" link in the Russian woman's profile. When a Russian woman sends you a letter, it arrives in your Inbox on the site and the server automatically sends notification about a new letter from Russian woman to the email address you used when you registered. You then go to your mailbox at best-russian-bride.com where you can see a list of all incoming e-mails from Russian women. Each e-mail will be accompanied by the Russian woman's photo (icon) and short information; by clicking the icon or "view biodata" link you can view profile and bigger sized photos of the Russian woman you chose. After reading the profile and seeing pictures you can decide whether or not you want to open a letter from this Russian girl and find out more about her. You are not charged for messages you do not open.
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Do I have to open all of my incoming e-mails on best-russian-bride.com?Absolutely not. Before opening a letter you are able to view Russian woman's profile with bigger sized photos and decide whether you like this woman and want to get to know her better. Only if you are potentially interested in this Russian bride (note, she is interested in you after viewing your profile) you should open a letter of introduction from this girl.
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Do I have to reply to all messages? If I do not reply will women know that I am not interested?You do not have to reply to all messages from women. If you do not reply to the girl, she would understand that you are not interested. When a woman sends her letter of introduction to one or several foreign men she knows that not all of them would reply to her, the same as she doesn't reply to all foreign men who try to get in contact with her.
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What about if a woman that I wrote doesn't want to have correspondence with me? Do I loose a POINT? In this case do you inform me?We can't deprive a girl her right of choice, and in case if you are initiator of the correspondence she may not wish to correspond with you. Yes, you do lose a POINT for the letter you send. By your request we can find out whether the woman you contacted would be willing to write you back and if not - why not. This request is free for you,
just send a question to us. If a Russian girl chose you in the Gentlemen catalog and wrote to you first, you can be sure she is already interested. We would advice you to use INQUIRY option to initiate contact with women: INQUIRY is much less monetary risk for you that a letter.
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Can I send a photo attached with my e-mail?You can't actually send attachments with your letters to Russian women if you use our e-mail forwarding system, i.e. attach files to the letter sent through the web-site. If you want to send some additional photos to a Russian woman, we prefer you to send them as files attached to your support ticket sent through Support Center. You just indicate your ID and ID of the lady, as well as you can write any instructions in this kind of letter. We forward attached files to respective local marriage agency, your photo will be printed with the letter you send to the Russian woman. To forward 1 photo this way costs 0.5 of a POINT.
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Are my e-mails translated for the lady?All the emails you send to Russian women are translated into Russian if the woman needs translation, all letters from Russian girls to you are translated into English. There is no additional charge to you or the Russian women for this complimentary service, the cost of the translation it is included into the price of 1 POINT for each letter you send or receive.
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What about the privacy of my messages?The marriage agency personnel who translate your correspondence will not know your identity, and in some cases will not know the lady's identity either. Besides, our translators are industry professionals, accustomed to assisting in communications of the most intimate nature.
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Do you allow direct contact information exchange in letters?Yes, you can send/ receive postal address and telephone number of any Russian woman in letters through our e-mail forwarding system if the woman is willing to exchange this information. But we do not allow to exchange e-mail addresses.
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Can I send my email address to a lady through a letter, so she can answer me back privately?Sorry, no. You can ask a Russian bride for the phone number and then exchange e-mail addresses during your telephone conversation.
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How do the girls get the mail from me? Does a representative phone them, mail a copy or how?You send your e-mail to a chosen Russian woman, and your e-mail message is received in our affiliates marriage agency of the woman's native city. Our interpreters translate your message into lady's native language (Russian, Ukrainian, or other) and the manager informs the woman on the phone that a message is waiting for her. If you contact a Russian woman for the first time together with your letter she receives your profile information and photo you have in your ad in on-line Gentlemen Catalog. When your Russian bride receives your letter - women usually prefer to come to the office to pick their letters up - the woman is able to write a response immediately in her local marriage agency's office if she prefers, or she may think it over at home and then bring her reply (when she's ready) to her agency to translate and forward woman's reply to you. Sometimes your letters can be read to the Russian girl on the phone, so she would start thinking about her answer to you. Some local agencies aiming at making the correspondence go faster also receive women's replies on the phone - a Russian woman dictates her reply, and the agency manager types/ writes it down.
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When I open a letter and read it I am charged a POINT. Ok, but if I close it to answer it later am I charged again for the same letter?Never. If you opened a letter once, the status of the letter is changed to "opened" and you will be never charged for reading it again. But, it is possible that an operator at the local marriage agency has sent you the same letter twice - do not forget that there work live people and mistakes can happen - in this case do not hesitate to contact us, we will refund you POINTs you spent on reading duplicate letters.
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When I write a letter I get a message, letter not sent. It also says to contact administrator at best-russian-bride.com. Okay, what does that mean. I have plenty of POINTs.The system doesn't allow you to send a new letter to the same woman within 2 minutes after you sent your first letter to her - this is the way we try to save you from sending duplicates letters. But if you want to be sure whether your Russian bride has received your letter you can contact us and we will confirm that your letter has been received. Another way to get sure your letter was sent is to check your "outbox" (there you should see the letter you just sent) and "payment history" (1 POINT should be deducted for sending of a letter)
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I would like to know if there is a limit to the number of words or characters allowed when emailing a lady for the cost of one POINT?Yes, it is 10000 characters (approximately three sheets of paper when the letter is printed). If your letter exceeds this number of characters, you will be asked to make it shorter or divide into parts.
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I tried sending a letter but it does not show in my out box or that my account has decrease by 1 POINT.If the letter is not in your "outbox" and your payment history has no records about this letter, it means the letter was not sent. Possible problems: there was something wrong with the server right at the moment you sent the letter, or your letter was too long. Though we have a limit of 10000 characters for each letter sent by a man, we have faced the following problem: our client tries to send a letter or part of his letter in Russian, and due to the settings for the encoding each Russian letter acquires several digits code, which make 1 Cyrillic letter 7 characters. So, the letter becomes too long (about 7 times longer); and letters of more than 10000 characters limit can't be sent. We advise you to send yur letters in English, but if you want to surprise your Russian bride with your knowledge of the Russian language, please, send your letter as attached .doc file to info@best-russian-bride.com, do not forget to mention ID and name of the woman your letter is for, we will register the letter manually and forward your letter in a readable format to respective local marriage agency to deliver it to your Russian bride.
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For the longest time it seems like I am being deducted 2 credits for each letter I send, when it should be one?It is not possible - the system works automatically, POINTs are deducted automatically for each letter you read and each letter you send. Besides, every letter you send or read is recorded in your payment history. If you still have doubts that you were charged twice for the same letter, please, contact us - we will check and refund you POINTs in case you were charged for duplicate letters.
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Does the lady type her own letter to me using your equipment? I received a letter addressed to a different man, signed by another woman, and by content of the letter I see it was not a reply to my letter. No, ladies do not type their messages themselves, they usually bring hand-written letters (or dictate their letters on the phone - some local marriage agencies try to make the process of correspondence faster), our staff translates and types the messages, then the messages are sent to men through specially designed working terminal for local marriage agencies. It is quite possible you have received completely different letter - from a different Russian woman to a different foreign man. We will contact the local agency regarding this problem, you will get 1 POINT refund so you could read the "right" letter.
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I am very happy with all the messages coming from so many wonderful ladies and their replies to my letters. As is to be expected however, I do not care to respond to all of them. My question is how I can send a "no thanks" message without opening their letters? Do I have to pay the 0.25 POINTs to open the letter if I'm going to reject it, and is there a charge for sending the "no thanks" message? I would like to at least acknowledge the ladies inquiries so they are not left wondering if their message was received.You should know that all messages are sent by ladies with the help of one of the agency staff (the agency translates, types the letter and sends to the men whom ladies choose). The agency can any time view the status of the letter (whether it was opened by the man or not). Women know that foreign men have to pay for reading letters and that if a Russian women does not get a reply from a man it means a man says "no". So, you shouldn't worry that you are being impolite. If you are going to reject a letter after seeing woman's profile, you just delete it without reading, and do not spend 0.25 of a POINT on reading a letter from a Russian girl that is potentially not interesting for you. We could offer our clients a "no thanks" option, so that a "no thanks" messages would be automatically sent to local marriage agencies, but in this case local agencies would be overwhelmed with such notes, which would distract their attention from letters.
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I was wondering how the translations are made for the ladies and me. Are the letters translated by computer, or are they translated by insightful human translators, or maybe some combination of both? I'm curious because I read that computer translations are very rough and don't have the same flow as the original letter. This has been my experience using translator programs. It is our rule that all agencies who work with us should use "human translation" to translate all letters. You are right about computer translations - they are "word by word" translations, the program takes the first meaning of the word from a dictionary, which sometimes makes a sentence senseless (especially if we take into consideration the word-order and different grammar structures in Russian and English).
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Can you tell me if this letter was made generics, standard, like they never were written specially for me, and if she didn't decide to write to me, who or how?Generic is only a first letter the girl sends to you - it is her letter of introduction, she writes about herself, trying to attract interest of the "potential foreign husband". The introductory letter is translated into English. When girl's profile is available, she comes to the agency, and together with one of the agency's staff browses profiles in Gentlemen's catalog and tells to which foreign men we should send this letter. On this stage she is "potentially" interested in you - your age is ok with her, she likes your photo, some info from your profile interested her, so she wants to get acquainted and see what will develop. When you reply, a Russian bride receives your translated letter, profile and photo printed, learns more about you and the reply is written specially for you.
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How can you assure me and other men that if we write several ladies in one city, our private letters will not be shown to various ladies who may know each other. We can promise that the agency staff will not tell the girls that they get letters from the same men - first of all we understand that men and women want to keep their relations in private. Besides, however cinical it may sound in regards of people's relations, our financial profit depends on number of letters foreign men send to Russian women - the more letters men write the more our profit is. If we tell our Russian girl that this man writes to every single Russian woman of our agency, girls will not reply to such man, and we will lose our profit. But we can't make sure that the Russian girls do not share information about the letters they get themselves: often girls bring their friends to the agency to search for a foreign man, we have sisters as our clients, and of course we can't forbid them to share the experience of communicating with this or that man.
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